WCB – Changing to Serve You Better
What you need to know during WCB Nova Scotia’s system upgrade
As part of the launch of WCB Nova Scotia’s new core operating systems, MyAccount will be offline from 4:30 p.m. Thursday, May 30 until Thursday, June 6.
Here’s what you need to know:
Save your Statements of Account. Past statements of account will no longer be available on MyAccount after June 6. You can currently view and download Statements of Account for the past two years, so be sure to print or download what you need ahead of time.
Save all drafts. Anything that has not yet been saved (an injury report, for example) will be lost when systems go offline.
Secure message history will migrate overto the new system, along with your current account information.
After 4:30 p.m. May 30, fax your injury reports, or wait until the system is back online June 6. Late reporting fines will not apply during this time.
If you need information, callus at 1-800-870-3331.
After June 6, MyAccount users will have access to faster digital processes, anywhere, anytime. WCB has shared videos highlighting some of the new features coming to MyAccount. These include information about clearance, payroll reporting, and claims data management.
WCB’s business transformation, supported by new systems, will provide users with better tools and approaches, faster processes, and will enable more online services for workers and employers. It’s reducing red tape and moving away from some time-consuming paper-based service processes.
If you’d like more support following the launch, WCB is offering an online tutorial on June 19, which will walk through some of the main business tools in the new MyAccount.
This change will help foster a new and improved WCB Nova Scotia. To learn more about how these changes will impact you, visit wcb.ns.ca/ServiceChanges.
Keep in touch:
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For more information, please contact:
Nicole Halloran
Communications Advisor, WCB Nova Scotia
Nicole.halloran@wcb.ns.ca
P: 902-491-8102 or C: 902-223-8901